Wednesday, May 6, 2020

Communication Skills Management and Staff Facilitates

Question: Discuss about theCommunication Skillsfor Management and Staff Facilitates. Answer: Introduction First and foremost, I was glad to work with my team members since they shown teamwork, cooperation, rapport, courtesy, and attentiveness to each other's ideas and opinions. In our group, we would showed how the management and staff facilitates their customers in visiting beaches, museums, zoos, aquariums, and hiking parks. The main reason behind this cooperation and teamwork was the fact that we shared religion, culture, and that all of us had attended communication skills class back in our university studies since the first year of education. Our group had a team leader whose communication skills were invaluable such that he could adjust accordingly within the context of the services which the city offed in the summer. Before making any decision, the team leader always consulted our ideas, thoughts, opinions, perceptions, and feelings. Interpersonal Communication Our teamwork was outstanding since we shared ideas, beliefs, opinions, and information in the most friendly and polite manner (Guffey Loewy, 2012). Our team showed commitment and cooperation in every activity that we did. This was a result of the ability to interact and pass a message from one person to another in a friendly manner. In a team of four participants, we would always use different forms of communication when passing a message from one member to another. The high level of cooperation as a group has enabled us to offer the management with valuable ideas and opinions for better decision making. These good decisions made resulted to the success of the summer events as initially planned. As a team, we used friendly voice tones, facial expressions, body language, and gestures while making deliberations on what should be done while visiting zoos and hiking parks. As a team, we allowed the visitors use horizontal communication approach while requesting for their distinguished services. Holding to the fact that different visitors came from various cultures, religion, norms, and habits; we served them with passion and commitment. By this doing, the largest market base for the city was realised and thus enabling the summer activities to excel and thrive as planned by the management. Group and Team Communication In a team of four members, we valued the importance of consulting each stakeholder amongst ouselves while carrying out the assigned targets. This is where I saw the importance of effective group and team communication while implementing the assigned task. Firstly, I was happy for my teammates since they all had the qualities of a team player, commitment, and cooperation. In our activities, everyone was dedicated to making sure that the so assigned responsibility was achieved. Every member possessed high-quality communication skills that through which peace, harmony, and unity was manifest. However, one of our members was not so patient when and reacted badly when some activities were done without his consultancy. However, the rest of the team would be keen and shownpassion and patience in our group activities. Working as a team enabled us to plan the summer events efficiently. There were strong bonds and relationships established within the team. Every member commandend good communication skills and persuasive power while suggesting his or her ideas . Our team leader was cohesive, creative, and innovative and this greatly assisted us. Individually, I understood the responsibilities of our group, and this hence meant me do the best I could to ensure that we achieved the most we could. Conflict and Negotiation Individually, am and advocate of peace. Being that all of us had attended a communication skills class in our education, we all had learned the importance of conflict resolution in teamwork. One thing I never loved was that my teammates thought that we would be perfect yet this was obviously impossible. The fact that we served visitors from different world zones, there was a problem in communication where a significant barrier existed while passing information. Some of them never understood English which was the most common language used in the event. All our team members had little knowledge of the world's numerous languages. This is the worst experience that we as a group had as the most difficult challenge. In future; I suggest that our group gets composed of five individuals whereby at least nearly every person would be able to understund a variety of languages for a better success of the teams goals. With this doing, the summer events would be a mile ahead regarding success. However, we fought this conflict through real negotiation with the clients and visitors something which saw us achieve our targets. Oral and Verbal Communication The use of excellent oral and communication skills was the ticket to success in providing the best summer services by our group. As a team, we used oral communication skills in transforming information among ourselves. In most of the times, we used oral communication while responding to inquiries to phone calls (Osland Turner, 2011). Our team created platforms and room for discussions in making the most critical decisions. In these forums, we shared ideas, opinions, and suggestions on steps that can be taken to strengthen the market base and competitive advantage. Also, the free expression of ideas and views amongst the group members created a feeling of recognition and total participatory in the planning of summer events. On the other hand, verbal communication created a sense of trust and feeling among the group. We ensured that the right message was passed to the right receiver and this greatly assisted in achieving our set goals in the city from one year to another. We apparently understood the weakness and strengths of each other. The team leader used SWOT analysis of each one of us in the allocation of duties. This helped in ensuring that the mood and the feelings of the visitors were confident and under total control (Robles, 2012). Conclusion Communication plays many significant roles for the success of every event. Team members must have a clear understanding of each other as well as have excellent communication skills. Where communication is useful, there is a success. The employment of good communication skills enables workers to create order and the unity of direction.. Therefore, being a member of a group needs one to be committed, adjustable, and friendly so that the set goals are achieved effectively and efficiently. References Amelung, B., Nicholls, S. (2014). Implications of climate change for tourism in Australia.Tourism Management,41, 228-244. Grunig, J. E. (2013).Excellence in public relations and communication management. Routledge. Guffey, M. E., Loewy, D. (2012).Essentials of business communication. Cengage Learning. Mason, P. (2015).Tourism impacts, planning, and management. Routledge. Osland, J., Turner, M. (2011).The organizational behavior reader. Pearson. Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in todays workplace.Business Communication Quarterly,75(4), 453-465. Sobocinska, A. (2011). Innocence lost, and paradise regained Tourism to Bali and Australian perceptions of Asia.History Australia,8(2), 199-222. Ting?Toomey, S. (2015). Identity negotiation theory.The International Encyclopedia of Interpersonal Communication.

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